COVID-19 Site Visitor Procedure

The health and safety of Prism UK Medical staff and any visitors is our priority. The current COVID-19 situation means that we have to be even more vigilant. This procedure sets out the requirements needed by sites to receive visitors. It also details the steps needed to be taken by visitors before and during their visit to our site.

Site Requirements

All Prism UK Medical sites must have a designated area for receiving visitors on site.

The area needs:

  • To be separate from normal work offices and areas
  • To have a supply of PPE available (gloves & surgical masks)
  • To have hand sanitiser available in the area
  • To have a supply of blank PMUKF101 – Visitor Assessment forms
  • A folder for storing the completed forms
  • A rubbish bin containing a bin bag


The host will send out the visitor assessment form (PMUKF-101) and ask the visitor to complete and return the form 48-24hours before the proposed visit. The host will also confirm the PPE requirements for the visit, for a normal visitor attending a meeting etc. this will be surgical mask and gloves.

The host will store the completed form in the folder in the designated area.

If work is being carried out during the visit, then an up to date risk assessment and method statement must be supplied to your host prior to the visit and these must detail actions to protect yourself and any staff members form the spread of COVID-19 and also detail any further PPE which may be needed.


The host will sign the visitor in and issue them with a visitors pass as normal practice and then the visitor will be shown to the designated area and asked to complete the “Day of visit” section of the visitor assessment form (PMUKF-101). Once completed the host will confirm the answers have not changed and store the form in the file, (If the answers have changed the host will request that the visitor leaves site immediately. Any surfaces the visitor has touched are to be cleaned). The host will then confirm the company’s guidelines for keeping a 2m distance whilst the visitor is onsite. The visitor will then be asked to sanitise their hands before putting on their PPE.

During the Visit

Visitors are to be accompanied by a staff member at all times whilst on site and follow site safety precautions, one way systems etc. All PPE is to be worn for the entirety of the visit.

End of visit

The visitor will be escorted back to the designated area where they will remove their gloves and place them into the rubbish bin. They will then remove their mask and place this in the rubbish bin, again the visitor will need to sanitise their hands. The host will sign the visitor out and receive their visitors pass back, the visitor must now leave site.
The host will remove the waste bag from the bin and tie a knot in it and dispose of the bag in general waste, once this is done the host should sanitise or wash their hands and return to work.

Any problems or concerns please contact your site manager

[PMUKP-CV19VIS Issue 1 11/06/20]

Coronavirus (COVID 19) update – 10/06/20

The last few weeks and months have been testing for all of us; challenging but also inspiring and rewarding We are proud to have been able to maintain our full range of services throughout the CV19 crisis and continue to do so going forwards. Our capacity has flexed to meet both the needs of our customers and their clients, and our protocols for customer and client interactions have evolved to protect all concerned.

As we slowly move to a ‘steady state’ we continue to safeguard the health of our employees, customers and preserve our ability to operate safely for everyone. To enable this service continuity, we have;

  • Continuously monitored all government, healthcare and education advice in relation to CV19 and its impact
  • Taken advice from leading healthcare professionals and infection control practitioners
  • Continued to provide our; assessment, installation and maintenance services in a safe manner
  • Developed new and innovative services to support; rapid hospital discharges, equipping of temporary facilities and enable service continuity via remote engagements

The CV19 crisis has allowed us and many other organisations to rapidly review what we provide and how we provide it. This is largely due to the invaluable information and knowledge we have gained from the communities we work so hard to support. As a UK manufacturer, our business continuity team have ensured minimal impact on supply and we continue to enjoy good stock levels. As a national company we continue to deploy additional local engineers, installers and assessors to support all affected areas.

As we all strive to return to ‘normal’ the wellbeing of our communities is paramount, all our teams are PPE enabled so we can support in person or via remote tools We remain committed to providing the service and support that you, your teams and your clients need.

Please do not hesitate to contact us, we are always here to provide prompt assistance.
Thank you for your ongoing support.

Best regards

Paul H Morton
Chief Commercial Officer
Prism Group

Care-ability awarded new contract

A big welcome today to Norman Clough and Paul Clough our latest members of staff who have joined our customer care department to cover our latest contract award to service and maintain beds and pressure care products.

New Toileting Sling design

New High Back Extensor Toileting Sling
Care-ability have been at the forefront of toileting sling design for a number of years. Our new High Back Toilet Extensor sling pushes the boundaries yet again.

The Problem

Going to the toilet is something that is taken for granted far too much. When the use of a hoist is required it can be a real challenge to safely transfer someone who needs to go now. A traditional toileting sling requires the user to support themselves which isn’t always possible. Without the ability to support themselves, the sling will put huge pressure under the arms which is very dangerous and can cause lasting damage.

Dangers with using a toileting sling

Toileting slings need larger apertures to give good access for removing clothing and personal care.  The larger aperture therefore reduces support in the sling.  The worst scenario is the risk that the user slips out of the back of the sling, a number of deaths have occurred due to this. As such the industry has tended to lean towards safety and the use of full body slings and an additional transfer to the bed before transferring to the toilet. With the pressures on social care and the time carers have to complete calls, this can cause conflicts.

New Toileting Sling Design

Care-ability have always looked at various ways to combat this conflict between time and safety and can now announce a new development in Toileting/Access slings. Our new High Back Extensor Toileting sling is both supportive and comfortable, with a tight fit around the waist and legs and a low cut to eliminate under arm pressure. The aperture is sized to still give access to lower garments whilst maximising support where possible.  The sling is a new standard in personal care.

Contact us today to find out how our products and services can improve the wellbeing of your patients and staff.

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